For online stores and D2C brands, WhatsApp is where order questions, COD confirmations, and repeat-purchase conversations actually happen. Repeat Grow turns that into a CRM instead of a chat log: every customer stays linked to their order history, tags, and next follow-up.
Send Meta-approved template messages for order confirmation, shipping, and COD verification, with delivery and read tracking per recipient. No more manually copy-pasting order numbers into chats.
No-code automations can trigger a WhatsApp follow-up on an abandoned cart, a post-delivery check-in, or a win-back message for customers who haven't ordered in a while, tagged and tracked in the same pipeline as every other conversation.
Connect your Shopify store in one click and send order placed, COD confirmation, shipped, out-for-delivery, delivered and abandoned-cart messages automatically. Customers can also pay inside WhatsApp: send an order with a payment request through WhatsApp Pay or your UPI ID, share your catalog, and turn catalog carts into orders.
Support volume spikes around sales and launches. A shared inbox on your official WhatsApp Business number means multiple agents can work the same number with per-conversation assignment, instead of one phone passed between people.
Can I send order and shipping updates automatically?
Yes, automations can trigger a template message on events like a new order, a status change, or a schedule, using Meta-approved templates.
Does this replace my helpdesk or marketing tool?
Repeat Grow is a shared WhatsApp inbox and CRM, not a helpdesk ticketing system. Most e-commerce teams use it specifically for the WhatsApp channel (support, order updates, and broadcasts) alongside their existing store platform.